Refund policy

We want you to love your order. If something isn't right, you can return it within 14 days of receiving it.

Eligibility

For hygiene reasons, we can only accept returns of products that are unused and unopened, with any protective seal intact, in their original packaging. You'll need your order number or proof of purchase.

How to return

To start a return, email us at courtneyk@kaplangbeautyoutlet.co.uk within 14 days of receiving your order. 

Items sent back without first contacting us may not be accepted. Unless the item is faulty or we sent the wrong item, return postage is paid by the customer. We recommend using a tracked service, as we can't be responsible for returns lost in the post.

Damaged, faulty or incorrect items

Please check your order when it arrives and contact us straight away if anything is damaged, faulty or not what you ordered, so we can put it right. This doesn't affect your statutory rights.

Non-returnable items

Products that have been opened, used or had their seal broken cannot be returned unless they are faulty. Gift cards are non-refundable.

Exchanges

The quickest way to get what you want is to return the item and, once the return is accepted, place a new order.

Refunds

We'll let you know once we've received and inspected your return. Approved refunds are made to your original payment method within 14 days. Please allow a few extra days for your bank or card provider to process it.

Questions? Contact us at courtneyk@kaplangbeautyoutlet.co.uk.